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Orders are shipped and delivered within 7-10 business days. (9am-5pm, Monday to Saturday). Delivery time may exceed depending on the locations.
We offer free shipping all over India.
All silver articles and jewellery prices are inclusive of 3% GST. Wooden and marble items such as panels, mirrors, trays and urlis are exclusive of 12% GST, which will be charged at checkout.
Important shipping information:
Order cut-off times
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 7-10 working days with the exception of Indian public holidays where it may take up to 14 days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
We are unable to redirect orders once the products have been dispatched. All orders require a signature and proof of ID upon receipt of order.
Shipping to multiple addresses
Currently each product can be shipped only to a single destination address. If you wish to ship the products to different addresses, you will need to place separate orders.
We make our best efforts to deliver each item in your order within 10 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer to ship the order as we may have to produce/procure it.
In the unlikely event that we are not able to deliver your complete order within 10 working days, you can request us to cancel the order. In such cases, your payment against the order shall be refunded. But we still want to let you know the wait will be worth it as all the product are one of a kind and could not be available once sold to someone else.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
If Packaging is tampered
If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help number +91 8160137850 or email us at firstname.lastname@example.org, mentioning your order reference number.
Signature and proof of ID
All shipments require a signature and proof of ID confirmation from the recipient.
PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo ID proofs handy for receiving the delivery.
Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.
We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then the same person will have to sign as well as give their photo ID as evidence of delivery.
Returns & exchange
We do not provide reverse pickup service. You will have to pack the parcel and send it to us. Before you return a product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craftsmen, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping.
Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product or there is a manufacturing defect. In any such cases you may return the product by packing it properly using a bubble wrap so that there is no further damage to the product in transit. You need to place all the collaterals (authenticity card and care card) in the parcel same way as you received.
Replacements or refunds will be done in the following case:
- Manufacturing defect
- Packages lost in transit
- Wrong item shipped
Four steps to making a return:
Please inform us within 5 days of receipt of order. You must notify us on email@example.com by email.
Before you send us back the damaged/incorrect product to us you are required to send us a photograph of the product, then, it is up to the discretion of the Chokhahaar QC team to decide whether product is approved for return.
Once we have received an e-mail notifying us of your concern with the product image and our Quality Control team has authorized the return we will inform you. You need to pack the parcel properly using bubble wrap with the invoice and other collaterals (authenticity card and care card).
On receiving the product, if we find that the product is in a different condition than it was sent in, including but not limited to damage, we maintain the right to refusal of exchange or refund.
Once our QC teams authorizes the return, Chokhahaar will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewellery. Refunds will only be made after we have received the shipment.
No refunds will be given in the following cases:
- Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by our courier agencies you will be given partial refund for the order that you have placed with us (you will have to bear the shipping costs).
If the package is refused by recipient, partial refund will be given (you will have to bear the shipping costs).
- In case of Sizing issues
Please review our size guides carefully before making your purchase.
- Products returned in a used or damaged condition.
Minor color and design variation(s). All products are handcrafted with precious and semi-precious stones so there may be some variation from the photographs on our website.
- If the jewellery is not faulty or damaged.
- Cancellation by Chokhahaar
- There may be certain orders that we are unable to accept. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled includes limitations on quantities available for purchase, inaccuracies or errors in product or pricing information or problems identified by our credit department. We may also require additional information or verification before accepting any order. We will inform you if the entire order or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled and you have already made the payment, the amount will be reverted back in your card account.